How Freight Ways Logisticss protects your data

1. Introduction

This Privacy Policy describes how Freight Ways Logisticss ("we", "us", or "our") collects, uses and protects personal information in connection with our website, services and logistics operations.

By accessing our website, submitting an enquiry, or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information we collect

We collect information that you provide to us directly, information we receive in the course of delivering logistics services, and certain data that is automatically collected when you use our website.

2.1 Information you provide

• Contact details (name, email address, phone number, job title)
• Company information (company name, address, industry)
• Shipment and logistics details (routes, consignees, shippers, cargo descriptions, reference numbers)
• Communications you send us (enquiries, support requests, feedback, documentation)

2.2 Information collected automatically

When you visit our website, we may automatically collect certain technical information, such as:

• IP address and approximate location
• Browser type, device type and operating system
• Pages viewed, time spent and navigation paths
• Referring URLs and basic analytics data

2.3 Information from third parties

In some cases we may receive information from carriers, agents, customs brokers, technology partners or other service providers in order to perform our contractual obligations and keep your shipments moving.

3. How we use your information

We use personal information only for legitimate business purposes, including:

• To respond to your enquiries and provide quotations
• To plan, execute and manage shipments and logistics services
• To coordinate with carriers, agents and other logistics partners
• To maintain records required for compliance and auditing
• To improve our services, website and customer experience
• To send you service-related communications and important updates
• To send relevant marketing or informational content (where permitted and subject to your preferences)

4. Legal bases for processing

Depending on your location and applicable law, we may process your personal information based on one or more of the following legal bases:

• Performance of a contract (or steps taken at your request)
• Compliance with legal obligations
• Our legitimate business interests
• Your consent, where required by law

5. Cookies and similar technologies

Our website may use cookies and similar technologies to understand how the site is used, to remember your preferences and to improve performance.

You can usually control cookies through your browser settings. If you choose to disable cookies, certain features of the website may not function correctly.

6. How we share your information

We do not sell your personal data. We may share information with:

• Carriers, agents, warehouses, customs brokers and other logistics partners as required to perform services
• Technology and service providers (e.g. hosting, email, analytics) who process data on our behalf under appropriate safeguards
• Professional advisers (lawyers, auditors, consultants) under confidentiality obligations
• Government authorities, regulators or law enforcement where required by law or to protect our rights or the rights of others

7. International data transfers

Because logistics and supply chains are global, your information may be processed in countries other than the one in which you are located. We take reasonable steps to ensure that any such transfers are carried out in accordance with applicable data protection laws and with appropriate safeguards in place.

8. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including:

• To provide services and maintain business records
• To comply with legal, tax, and regulatory requirements
• To resolve disputes and enforce our agreements

When information is no longer required, we will delete it or anonymise it in a secure manner.

9. How we protect your information

We implement reasonable technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

However, no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your rights and choices

Depending on your location and applicable law, you may have certain rights in relation to your personal information, such as:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate information
• Right to request deletion of your data (subject to legal obligations)
• Right to object to certain types of processing
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided in the “How to contact us” section below. We may need to verify your identity before responding.

11. Children's privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe that a child has provided us with personal information, please contact us so that we can delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

13. How to contact us

If you have any questions, concerns or requests relating to this Privacy Policy or our handling of your personal information, you can contact us at: